Privacy Policy

When you use the booking form or the contact form on this website, we collect the details you choose to share with us — typically your name, email address, phone number, and the message or appointment request itself.

We do not collect payment details, government IDs, or any sensitive personal information through this website.

Your information is used for one purpose: to respond to your request. That means contacting you about your booking, your appointment, or the question you sent us.

We do not sell, rent, or trade your personal information to anyone. We do not use it for marketing lists unless you explicitly ask us to.

If you choose to be contacted by text and check the SMS consent box on our booking form, we may send you text messages about appointment reminders and service updates. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for assistance or STOP to opt out at any time.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All traffic to this website is encrypted in transit using HTTPS/TLS. Your information is stored in a secured database with encryption at rest, and access is restricted by row-level security rules so that no visitor can read another person's data.

Only authorized H.O.S Plumbing & Heating staff with individually assigned, role-verified accounts can view booking and contact records. Administrative access is checked on our servers on every request — never in your browser.

Every form submission is validated and sanitized on our servers before it is saved. Visitor browsers never connect directly to our database. Our forms are protected against spam and abuse with rate limiting and automated bot checks; a scrambled (hashed) version of a visitor's internet address may be stored temporarily for this purpose and cannot be used to identify you.

We do not collect payment card details, passwords for third-party services, or government IDs through this website. We regularly run security scans and apply software updates to address known vulnerabilities.

If we ever become aware of a security incident affecting your personal information, we will notify affected customers promptly as required by applicable law. To report a security concern, contact us using the details below.

Booking and contact records are kept only as long as needed to handle your request and maintain a record of the work we discussed. You can ask us to delete your information at any time.

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Just email or call us using the details below and we'll take care of it promptly.

This website uses only the essential cookies and browser storage needed for the site to function — for example, keeping staff signed in to the bookings dashboard. We do not use advertising or tracking cookies.